Founded by now Executive Engineer, Peter Knowles in 2004, the business originally undertook central heating repair and installations in Surrey and South West London. The company has since grown and grown both in size and reputation. As the team grew, the newcomers brought an ever expanding field of expertise from within the plumbing industry, customer service and business.
It was the appointment in 2009 of Managing Director Jennifer Dedman that saw the business really blossom as a local favourite of residents and businesses in the Richmond and Kingston boroughs. Having identified the lack of businesses in the sector with open doors to customers, Jennifer opened the first of our High St branches which gave customers the opportunity to meet with us and speak to a trained customer service advisor about their job or project, before arranging any visits or works.
This model worked so well that we opened a second High Street branch in Hampton Wick just two years later. Since the opening of the branches the business has added a dedicated team for each department and now boasts an array of talent, expertise and skills across its domestic and commercial, plumbing, heating, gas, electrical and bathrooms which our thousands of customers have enjoyed.
We are very grateful to all of our customers who continue to recommend us to their friends, family, neighbours and businesses. The referrals have gone far and wide and as such 'Your Local' has been known to be a little less local, regularly attracting clients from much further afield nowadays.
Now in our second decade we are immensely proud of what we have achieved and for the thanks that we have received from our customers either by recommendation or reviews on Checkatrade, Which Trusted Trader and Google. We will continue to serve you with our very best endeavours and we are committed to providing quality, peace of mind and value for money.